How to remove a Gmail contact list from the BlackBerry smartphone

To remove the Gmail contact list from the BlackBerry smartphone, please complete the following steps:

Note: Gmail is known as Google Mail™ in some countries.

Note: Back up the BlackBerry smartphone. For assistance creating a backup file, see KB12487.

1. From the Home screen of the BlackBerry smartphone, click Options > Advanced Options > Service Books.
2. Highlight the <username>@gmail.com [SYNC] service book. Press the Menu key and choose Delete.
3. Open Contacts on the BlackBerry smartphone.
4. Press the Menu key and click Options.
5. Type RSET in the Contacts options (this can be typed anywhere in the Contacts Options screen).
6. The following prompt appears: 

1. Click Yes.

Additional Information

If the BlackBerry smartphone is active on a BlackBerry Enterprise Server, the following prompt appears:

Select No and follow the steps in the Overview section to remove the Gmail contact list.