Contacts on the BlackBerry smartphone are not sorted properly by the First Name when the Title field is populated.

When the Address Book application options are set to sort by First Name and an entry contains a Title field, the contact list entries are sorted by the first letter of the Title field and not by the first letter of the First Name field.

Note: The Contacts application is known as the Address Book application in BlackBerry Device Software version 4.5 and earlier.

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Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

Workaround 1

Sort by the Last Name field to place the contact list in an expected sorted order.

1. On the BlackBerry smartphone, select Address Book>Options.
2. In the Sort By field, select Change Option and then choose Last Name.
3. Select Save to save your changes.

Workaround 2

Type the First Name of the contact in the Find filter in the Address Book application.

1. On the BlackBerry smartphone, select Address Book.
2. Locate the Find field at the top of the contact list.
3. Type the First Name of the contact in the Find field.
4. All contact list entries that contain the first name entered in the Find field are displayed in the Address Book contact list.